Welcome to Sawariya Gems & Rudraksh
Thank you for choosing Sawariya Gems & Rudraksh — your trusted destination for 100% natural, lab-certified gemstones, authentic Rudraksh, and customised gemstone jewellery. Our website is https://sawariyagem.com.
These Terms and Conditions govern your use of our website and your purchase of our products. By visiting, browsing, or placing an order on our website, you agree to be bound by these terms. Please read them carefully before you proceed.
If you do not agree with any part of these terms, we kindly ask you not to use our website or services.
We may update these Terms and Conditions from time to time. Any changes will take effect as soon as they are posted on this page. Your continued use of the website after any update means you accept the revised terms.
1. About This Agreement
This is a legally binding agreement between you (“the customer” or “you”) and Sawariya Gems & Rudraksh (“we,” “us,” or “our”). It covers your use of our website, your purchases, and all related services.
By accessing our website or placing an order, you confirm that you have read, understood, and agreed to these Terms and Conditions in full. You also agree to receive communications from us electronically, including order confirmations, shipping updates, and customer care messages.
2. Eligibility
Our services are available to individuals who are legally able to enter into a binding contract under Indian law and the laws of their country of residence.
You must be 18 years of age or older to place an order or use our services. We do not knowingly allow minors to make purchases on our website. If you are under 18, please ask a parent or guardian to assist you.
We reserve the right to refuse service, cancel orders, or terminate accounts if we believe a user is ineligible to use our services.
3. Privacy
We take your privacy seriously. Your use of our website is also governed by our Privacy Policy, which explains what data we collect, how we use it, and how we protect it.
We encourage you to read our Privacy Policy before using our services. By using our website, you also agree to the terms of our Privacy Policy.
4. Products – What We Offer
At Sawariya Gems & Rudraksh, we specialise in:
- Natural Gemstones — 100% original, unheated and untreated, lab-certified precious and semi-precious gemstones
- Rudraksh — Authentic Rudraksh of all mukhi varieties, sourced directly and verified for quality
- Gemstone Bracelets — Handcrafted bracelets made from certified natural gemstones
- Customised Jewellery — Personalised gemstone jewellery designed as per your requirements
We make every effort to display our products — including their colour, size, and texture — as accurately as possible on our website. However, please note that actual colours may vary slightly depending on your screen settings and device.
Because gemstones are natural products, minor variations in colour, clarity, and pattern from the displayed image are completely normal. Each stone is unique — and that is part of what makes it special.
5. Placing an Order
When you add a product to your cart and complete the checkout process, you are making an offer to purchase. Your order is not confirmed until you receive an Order Confirmation email from us.
We reserve the right to accept or decline any order, in full or in part, for reasons including but not limited to:
- The product being out of stock
- Incorrect pricing due to a technical error
- Suspected fraudulent activity
Once your order is confirmed, we will process and dispatch it within the stated timeframe. You will receive a shipping confirmation with tracking details as soon as your order is dispatched.
Please double-check your order details — including your shipping address and contact number — before placing your order. We are not responsible for delays or failed deliveries caused by incorrect information provided by you.
6. Pricing and Payment
All prices listed on our website are in Indian Rupees (INR) and are inclusive of applicable GST (Goods and Services Tax).
Prices are subject to change without prior notice. However, the price shown at the time you place your order is the price you will be charged.
We accept the following payment methods:
- Credit Cards and Debit Cards (Visa, Mastercard, RuPay, etc.)
- UPI (Google Pay, PhonePe, Paytm, etc.)
- Net Banking
- PayPal (for international orders)
For international orders, payments are accepted through our secure payment gateway. The transaction will be processed in INR. Any currency conversion charges will be governed by your bank or card provider’s policies.
For orders above ₹2,00,000 (Two Lakh Rupees), we may request a copy of your PAN Card as per Indian financial regulations.
All payments are processed through secure, encrypted payment gateways. We do not store your card or banking details on our servers.
7. Shipping and Delivery
We offer worldwide shipping on all orders. Delivery timelines are as follows:
- Domestic orders (India): Typically dispatched within 2–3 business days. Estimated delivery: 4–7 business days after dispatch, depending on your location.
- International orders: Dispatched within 3–5 business days. Estimated delivery varies by country and may take 10–20 business days.
A tentative delivery date will be shared in your order confirmation email. Tracking information will be provided once your order is dispatched.
Please note that delivery timelines are estimates. Delays may occur due to public holidays, courier issues, customs clearance (for international shipments), or other unforeseen circumstances beyond our control. We will notify you if there is a significant delay.
We currently ship to most PIN codes across India. If we cannot deliver to your location, we will inform you and issue a full refund.
8. Returns, Refunds and Cancellations
We want you to be completely happy with your purchase. Please refer to our Refund & Cancellation Policy for full details on returns, exchanges, and refunds.
In summary:
- We accept returns within the period specified in our Refund Policy, provided the product is in its original, unused condition with original packaging and certification.
- Custom or personalised orders cannot be returned unless the product is defective or damaged.
- Refunds, where applicable, will be processed to the original payment method within 7–10 business days.
9. Intellectual Property Rights
All content on our website — including text, images, product descriptions, logos, designs, and graphics — is the exclusive property of Sawariya Gems & Rudraksh and is protected under applicable copyright and trademark laws.
You may not copy, reproduce, publish, distribute, sell, or use any content from our website without our prior written permission. Unauthorised use of our content may result in legal action.
If you believe any content on our site infringes your intellectual property rights, please contact us immediately so we can address your concern.
10. Personal Use Only
Our website and its content are for your personal, non-commercial use only. You may not use our website or its content for any commercial purpose unless you have been approved as an official affiliate or partner of Sawariya Gems & Rudraksh.
This means you may not:
- Resell our products without authorisation
- Use our product images or descriptions on any other platform or website
- Create automated scripts to access or scrape our website
- Link to our website in a way that causes reputational harm or confusion
Violations of this policy may result in legal action and recovery of lost revenue.
11. User Responsibilities
When you use our website, you agree to:
- Provide accurate, complete, and up-to-date information when creating an account or placing an order
- Keep your login credentials confidential and not share your account with others
- Not use our website for any unlawful, fraudulent, or harmful purpose
- Not post or transmit any offensive, defamatory, or misleading content
- Not attempt to disrupt or damage our website, servers, or networks in any way
We reserve the right to suspend or terminate your access to our website if you violate any of these responsibilities.
12. Gemstone Recommendations – Important Notice
We offer free gemstone recommendations based on your birth details (Janmpatri) and astrological profile. These recommendations are provided for informational and guidance purposes only.
Please note the following:
- Our recommendations are based on traditional Vedic astrology and gemological knowledge.
- Results from wearing gemstones may vary from person to person.
- Our recommendations are not a substitute for professional medical, legal, or financial advice.
- We do not guarantee specific outcomes from wearing any gemstone or Rudraksh.
We encourage you to make your own informed decisions, and if needed, consult a qualified astrologer or professional advisor.
13. Disclaimer of Warranties
We strive to provide the highest quality gemstones and the best possible shopping experience. However, our website and its services are provided on an “as is” basis.
We do not warrant that:
- Our website will always be error-free, uninterrupted, or fully secure
- The information on our website is always 100% accurate, complete, or current
- Product images will perfectly match the exact appearance of the physical product (due to natural variations in gemstones and screen display differences)
We are not responsible for any third-party content, links, or information that may appear on or through our website.
14. Limitation of Liability
To the fullest extent permitted by law, Sawariya Gems & Rudraksh shall not be liable for any indirect, incidental, special, or consequential damages arising out of your use of our website or products. This includes, but is not limited to, loss of profit, loss of data, or any damages arising from reliance on information provided on our website.
In any case, our total liability to you for any reason shall not exceed the amount you paid for the product or service giving rise to the claim.
15. Force Majeure
We are not liable for any delay or failure to perform our obligations if such delay or failure is caused by circumstances beyond our reasonable control. These include natural disasters, pandemics, government restrictions, strikes, transport disruptions, or any other events outside our control.
In such situations, we will inform you as soon as possible and work to resolve the matter promptly.
16. Dealing with Third Parties
Our website may display links to third-party websites or include content from third-party platforms (such as payment gateways or courier tracking portals). We are not responsible for the content, practices, or privacy policies of any third-party website.
Any transactions you conduct directly with third-party advertisers or partners on our platform are solely between you and them. We are not liable for any loss or damage arising from such interactions.
17. Modifications to Our Services
We reserve the right to modify, suspend, or discontinue any part of our website or services at any time, with or without notice. This includes changes to product availability, pricing, features, and policies.
We will not be liable to you or any third party for any modification, suspension, or discontinuation of our services.
18. Governing Law and Jurisdiction
These Terms and Conditions are governed by the laws of India. Any dispute arising out of or in connection with these terms, your use of our website, or any purchase made from us shall be subject to the exclusive jurisdiction of the competent courts in Delhi, India.
19. Indemnity
By using our website, you agree to indemnify and hold Sawariya Gems & Rudraksh, its team members, affiliates, and partners harmless from any claims, losses, liabilities, or expenses (including legal fees) arising from:
- Your violation of these Terms and Conditions
- Your misuse of our website or services
- Any inaccurate information provided by you
- Your violation of any third-party rights
20. Entire Agreement
These Terms and Conditions, together with our Privacy Policy and Refund & Cancellation Policy, constitute the entire agreement between you and Sawariya Gems & Rudraksh regarding your use of our website and services.
If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
21. Reporting Misuse
If you notice any misuse, abuse, or violation of these Terms and Conditions on our website, please report it to us immediately. We will investigate all genuine complaints and take appropriate action.
False or malicious reports may result in termination of the reporting user’s access.
Contact Us
If you have any questions about these Terms and Conditions, or if you need any assistance, please reach out to us:
Sawariya Gems & Rudraksh 196, Ground Floor, Pocket-3, Sector-2, Rohini, New Delhi – 110085 📞 +91-7532001001 📧 sawariyagem@gmail.com 🌐 https://sawariyagem.com 💬 WhatsApp: https://wa.me/917532001001
We are always happy to help you.